TERMS & CONDITIONS
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING OUR SERVICES BECAUSE THEY GOVERN YOUR ACCESS TO AND USE OF THE THOMPSON TOUCH APPLICATION, PLATFORM AND AUTHORIZED SERVICES.
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS.
BY ACCESSING THE THOMPSON TOUCH WEBSITE AND/OR MOBILE APP, YOU ARE AGREEING THAT THESE TERMS WILL APPLY IF YOU CHOOSE TO ACCESS OR USE THE SERVICE AND RECEIVE SERVICES.
THOMPSON TOUCH provides applications for the on-demand delivery of on-site, Eco-Friendly auto-detailing and automobile washing related Services.
The Services permit you to utilize certain Internet and mobile-device applications, including storing personal content regarding your vehicle(s), email, phone number, and payment information and accessing it on your devices and computers, only under the terms and conditions set forth in this Agreement. As soon as you enable THOMPSON TOUCH , your content will be automatically sent to and stored by THOMPSON TOUCH , so you can receive professional, on-demand auto detailing services that are insured, convenient and efficient.
1. Contractual Relationship
These Terms of Service (“Terms”) govern your individual set-up, use and access from within the United States and its territories and possessions of the applications, websites, content, products, and services (the “Services”) made available in the United States and its territories and possessions by THOMPSON TOUCH , Inc. and its affiliates, (collectively, “THOMPSON TOUCH ”). In these Terms, the words “including” and “include” mean “including, but not limited to.”
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and THOMPSON TOUCH . If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. THOMPSON TOUCH may immediately terminate these Terms or any Services with respect to you, or generally, cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
THOMPSON TOUCH may amend the Terms related to the Services from time to time. Amendments will be effective upon THOMPSON TOUCH ’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
2. The Authorized Services
The Services constitute a technology platform that enables users (“Authorized Service Recipients”) of THOMPSON TOUCH ’s mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule on-demand auto-detailing and washing services with other users or third-party providers of such services (“Service Providers” or “Third Party Providers”). Unless otherwise agreed by THOMPSON TOUCH in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.
YOU ACKNOWLEDGE THAT THOMPSON TOUCH AS A PLATFORM PROVIDER DOES NOT PROVIDE AUTO-DETAILING OR WASHING SERVICES OR FUNCTION AS AN AUTO-DETAILING OR WASHING COMPANY.
Devices and Accounts.
Use of the Service may require compatible devices, Internet access, and certain software (fees may apply); may require periodic updates; and may be affected by the performance of these factors.
Subject to your compliance with these Terms, THOMPSON TOUCH grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by THOMPSON TOUCH and THOMPSON TOUCH ’s licensors.
Authorized Brands and Services.
You acknowledge that portions of the Services may be made available under THOMPSON TOUCH ’s various brands or request options associated with auto-detailing and washing , including environmentally-friendly, on-demand auto-detailing request brands currently referred to as “THOMPSON TOUCH ,” “THOMPSON TOUCH Deluxe,” or “THOMPSON TOUCH Premium.”
You, Authorized Service Recipient, also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of THOMPSON TOUCH ’s subsidiaries and affiliates; or (ii) independent Service Providers and Third-Party Providers, including Auto-Detailing drivers, Auto-Detailing permit holders or holders of similar auto-detailing permits, authorizations or licenses.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by THOMPSON TOUCH ; (iii) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; (iv) link to, mirror or frame any portion of the Services; (v) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
Copyright and Other Rights of Third-Party Services and Content.
The Services and all rights therein are and shall remain THOMPSON TOUCH ’s property or the property of THOMPSON TOUCH ’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner THOMPSON TOUCH ’s company names, logos, product and service names, trademarks or services marks or those of THOMPSON TOUCH ’s licensors.
3. Your Use of the Services
Authorized Service Recipient’s User Accounts.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to THOMPSON TOUCH certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or THOMPSON TOUCH may terminate this Agreement with you and suspend your Account functionality. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account’s username and password at all times. Unless otherwise permitted by THOMPSON TOUCH in writing, you may only possess one Account.
User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive auto-detailing services from Service Providers or Third-Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party; especially the public. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
THOMPSON TOUCH may, in THOMPSON TOUCH ’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that THOMPSON TOUCH establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by THOMPSON TOUCH ; (iii) may be disabled by THOMPSON TOUCH at any time for any reason without liability to THOMPSON TOUCH ; (iv) may only be used pursuant to the specific terms that THOMPSON TOUCH establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. THOMPSON TOUCH reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that THOMPSON TOUCH determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
User Provided Content.
THOMPSON TOUCH may, in THOMPSON TOUCH ’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to THOMPSON TOUCH through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“Authorized Service Recipient or Service Provider Content”). Any Authorized Service Recipient or Service Provider Content provided by you remains your property. However, by providing Authorized Service Recipient or Service Provider Content to THOMPSON TOUCH , you grant THOMPSON TOUCH a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Authorized Service Recipient or Service Provider Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and THOMPSON TOUCH ’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all Authorized Service Recipient or Service Provider Content or you have all rights, licenses, consents and releases necessary to grant THOMPSON TOUCH the license to the Authorized Service Recipient or Service Provider Content as set forth above; and (ii) neither the Authorized Service Recipient or Service Provider Content nor your submission, uploading, publishing or otherwise making available of such Authorized Service Recipient or Service Provider Content nor THOMPSON TOUCH ’s use of the Authorized Service Recipient or Service Provider Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide Authorized Service Recipient or Service Provider Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by THOMPSON TOUCH in its sole discretion, whether or not such material may be protected by law. THOMPSON TOUCH may, but shall not be obligated to, review, monitor, or remove Authorized Service Recipient or Service Provider Content at THOMPSON TOUCH ’s sole discretion and at any time and for any reason, without notice to you.
Network Access and Devices.
You are responsible for obtaining the data network access necessary to use the Services. Automated text messages may occasionally be sent to communicate important information, even if the app is uninstalled. You can opt-out of text messages at any time with a reply “Stop”. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. THOMPSON TOUCH does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that use of the Services may result in charges to you for the services or goods you receive from a Service Provider or other Third Party Provider (“Charges”). After you have received services or goods obtained through your use of the Service, THOMPSON TOUCH will facilitate your payment of the applicable Charges on behalf of the Service Provider or Third Party Provider, as such Service Provider’s or Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as a payment made directly by you to the Service Provider or Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable unless otherwise determined by THOMPSON TOUCH . You retain the right to request lower Charges from a Service Provider or Third Party Provider for services or goods received by you from such Service Provider or Third Party Provider at the time you receive such services or goods. THOMPSON TOUCH will respond accordingly to any request from a Service Provider or Third Party Provider to modify the Charges for a particular service or good.
All Charges are due immediately and payment will be facilitated by THOMPSON TOUCH using the preferred payment method designated in your Account, after which THOMPSON TOUCH will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that THOMPSON TOUCH may, as the Service Provider or Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and THOMPSON TOUCH , THOMPSON TOUCH reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in THOMPSON TOUCH ’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. THOMPSON TOUCH will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. THOMPSON TOUCH may from time to time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Service Provider or Third Party Provider at any time prior to such Service Provider or Third Party Provider’s arrival, in which case you may be charged a cancellation fee.
This payment structure is intended to fully compensate the Service Provider or Third Party Provider for the services or goods provided. Except with respect to auto-detailing services requested through the Application, THOMPSON TOUCH does not designate any portion of your payment as a tip or gratuity to the Service Provider or Third Party Provider. Any representation by THOMPSON TOUCH (on THOMPSON TOUCH ’s website, in the Application, or in THOMPSON TOUCH ’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that THOMPSON TOUCH provides any additional amounts, beyond those described above, to the Service Provider or Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Service Provider or Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Service Provider or Third Party Provider.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THOMPSON TOUCH MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THOMPSON TOUCH DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS.
IN ADDITION, THOMPSON TOUCH DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
6. LIMITATION OF LIABILITY.
EVEN IF THOMPSON TOUCH HAS BEEN ADVISED OF THE POSSIBILITY OF THE FOLLOWING DAMAGES, THOMPSON TOUCH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES.
THOMPSON TOUCH SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF THOMPSON TOUCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THOMPSON TOUCH SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND THOMPSON TOUCH ’S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY AUTO-DETAILING PROVIDERS PROVIDING AUTO-DETAILING SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDESHARING OR PEER-TO-PEER AUTO-DETAILING SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL THOMPSON TOUCH ’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).
THOMPSON TOUCH ’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE AUTO-DETAILING, GOODS, OR SERVICES WITH SERVICE PROVIDERS AND THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT THOMPSON TOUCH HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY AUTO-DETAILING, GOODS OR SERVICES PROVIDED TO YOU BY SERVICE PROVIDERS AND THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold THOMPSON TOUCH and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) THOMPSON TOUCH ’s use of your User Content; or (iv) your violation of the rights of any third party, including Third-Party Providers.
7. Dispute Resolution
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration between you and THOMPSON TOUCH , except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and THOMPSON TOUCH are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and THOMPSON TOUCH otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.
Federal Arbitration Rules and Governing Law.
8. Other Provisions
Choice of Law.
These Terms are governed by and construed in accordance with the laws of the State of Illinois, U.S.A., without giving effect to any conflict of law principles.
Claims of Copyright or other Intellectual Property Infringement.
Claims of copyright or other Intellectual Property Infringement should be sent to THOMPSON TOUCH email.
You may not assign these Terms without THOMPSON TOUCH ’s prior written approval. THOMPSON TOUCH may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of THOMPSON TOUCH ’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, THOMPSON TOUCH or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. THOMPSON TOUCH ’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by THOMPSON TOUCH in writing.